Rehoboth Christian School, Norwich (RCS) pledges to serve all members/visitors with a disability, according to the rules and regulations of AODA. All services shall be administered by RCS staff with respect to the dignity, independence, integration, and equal opportunity of the individual, so much as is possible. As part of this commitment, we have established various policies, practices and procedures to define how our goods and services are provided to people with disabilities. A copy of this policy shall be provided upon request, also in an accessible format, and is available in the main ofifce of RCS. These include the following:


RCS staff shall consider a person’s disability when communicating with them, and endeavor to communicate in a way that is suitable for the individual.


RCS permits the use of assistive devices as required by the individual, when accessing services on the premises. In the case that the device will present a safety concern or accessibility issue, then reasonable measures will be taken to provide an alternative way to access service.


Service animals shall be welcome in the premises in all areas open to the public that are permissible by law. In the case of an area excluded by law, other means shall be used to ensure that service can be acquired in another manner.


Support persons may accompany an individual with a disability onto the premises, and the customer will not be prevented from access to their support person.


In the case that accessible services are temporarily unavailable, due to circumstances outside of its control or knowledge, RCS will endeavor to provide reasonable advance notice to the individual. Advance notice may not be possible in an unexpected situation, and in this case an alternative plan will be worked out with the individual.


Members or visitors who wish to provide feedback to RCS on its practice of service to those with disabilities can do so as follows:

  • By email,
  • By telephone, 519-863-2403
  • In writing, Rehoboth Christian School
    43 Main St. E.
    Norwich, ON
    N0J 1P0
  • In person at the main office

Please provide your contact information so that complaints may be responded to within 2 weeks of the date received. In the instance that more action is required to respond to or resolve the complaint, your complaint will be acknowledged in this time period, and further response when possible.


Rehoboth Christian School requires that all employees complete the training relating to the Accessibility for Ontarians with Disabilities Act (AODA). Staff Training will include the requirements of the accessibility standards and the Human Rights Code as it pertains to persons with disabilities and will cover the following:

  • A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005
  • A review of the requirements of the Accessibility Standards for Customer Service, Ontario O. Reg 191/11
  • Instructions on how to interact and communicate with people with various types of disabilities.
  • Instructions on how to interact with people with disabilities who:
    • Use assistive devices;
    • Require the assistance of a guide dog, service dog or other service animal; or
    • Require the use of a support person
    • Instructions on how to use equipment or devices available on the premises that may help with the provision of goods, services or facilities to a person with a disability.
    • Instructions on what to do if a person with a particular type of disability is having difficulty  accessing goods, services or facilities. 

This training will be completed by all employees, volunteers, those who develop the school’s policies, and all other persons who provide goods, services or facilities on behalf of RCS,as soon as practical. The training will be appropriate to the duties of the employees, volunteers or other persons. Training will be documented in the Accessibility binder located in the school office, as it is completed. Staff will be trained when changes are made to the plan.


At Rehoboth Christian School, we are committed to providing excellent customer service to everyone, including people with disabilities.

To learn more about our commitment to accessible customer service:

  • Ask any of our employees;
  • Request a copy of any of our Accessible Customer Service documents (i.e. training policy, training records, notice of temporary disruption process, feedback process, policies, practices and procedures for providing our goods and/or services to people with disabilities, including those relating to assistive devices, communication, service animals and support persons). Documents are also available in an accessible format upon request.


RCS will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.
This policy is subject to modifications as necessary, and RCS is committed to reviewing and updating the policy and accessibility plan at least once every 5 years.
A copy of this policy shall be provided upon request, also in an accessible format, if necessary, and is available in the main office of RCS.


The multi-year accessibility plan outlines the policies and procedures that Rehoboth Christian School has put or will put in place to accommodate persons with disabilities in accordance with the Integrated Accessibility Standards, Ontario Regulation 191/11. A copy of this accessibility plan shall be provided upon request, also in an accessible format.

Customer Service Standard


  • Develop a customer service policy and statement of commitment
  • Provide accessible ways to provide feedback
  • Provide staff training
  • Make policy publicly available

Information and Communication Standard


  • Train educators on how to create and teach accessible programs
  • Keep record of the training
  • Provide accessible educational information when needed
  • Provide accessible emergency procedures, plans and safety information, upon request


  • Introduce a variety of ways for to gather external and internal feedback
  • Provide accessible educational and library materials, when needed


  • Provide information in accessible formats and communication supports, upon request
  • Provide accessible emergency procedures, plans and safety information, upon request

General Requirements


  • Establish accessibility policies
  • Develop a multi-year plan in accordance with the Integrated Accessibility Standard
  • Post the plan on the website


  • Train all employees on the requirements in the Integrated Accessibility Standards Regulation and the Human Rights Code as it pertains to people with disabilities


  • Ensure website and web content conforms to WCAG 2.0 Level AA

Employment Standard


  • Make employment practices accessible (hiring, retention, career development)
  • Provide information to employees in accessible formats, upon request
  • Document processes for developing individual accommodation plans and return-to-work plans

Design of Public Spaces Standard


  • Make new and redeveloped public spaces accessible
  • Put procedures in place to prevent service disruptions to the accessible part of our public spaces